Support

We read every message and usually reply within two business days.

If you're reporting a problem, it helps a lot to include your device model, your iOS version, and the lesson or screen where it happened.

Common questions

Is Biscuit free?

Lesson videos are free to watch for everyone. An optional subscription unlocks the rest of the app: the daily training plan, the tricks collection and Ask Biscuit. You can watch the free lessons without subscribing.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they're cancelled in iOS rather than in the app: open Settings → tap your name → Subscriptions → Dog Training with Biscuit → Cancel Subscription. You keep access until the end of the period you've already paid for. Trial terms are shown before you ever start a purchase.

I paid but the app still says I'm not subscribed.

Open the app, go to the Me tab and choose Restore Purchases. Make sure you're signed in with the same Apple Account you bought the subscription with. If it still doesn't come back, email us and we'll sort it out.

How do I ask for a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We can't issue them ourselves, but tell us what went wrong and we'll do what we can to help.

How do I delete my data?

Open the app and go to Settings → Delete my data. This clears your dog's profile and progress, your Ask Biscuit chat history, and your analytics identifier from the app. You can also just delete the app, which removes everything stored on your device.

Where do the lesson videos come from?

Lessons are real videos from trusted force-free trainers, played inside YouTube's own embedded player, with Biscuit introducing and recapping each one.

Can I suggest a trick or a feature?

Please do. Send suggestions to talzvi99@gmail.com.

Still stuck?

Write to talzvi99@gmail.com and we'll get back to you.